Street Address Postal Address Contact Numbers Web Addresses
  P.O. Box T01
Mpika
Zambia
Tel No: (+260-4) 37 0227 / 37 0684
Fax No: (+260-4) 37 0228
Cell No:
E-Mail:
Web Site:

 

 

Background

The Tanzania-Zambia Railway Authority (TAZARA) is a rail link of the Southern African Regional Transport Network. It covers a total distance of 1860 Km from the Sea Port of Dar es Salaam in Tanzania to New Kapiri Mposhi in Zambia. The railroad is designed with a 1067-mm gauge, which allows through traffic operations with other Southern African Railways. It has a designed capacity of five (5) million tones of freight per annum. TAZARA has been currently handling traffic for the Democratic Republic of Congo, the Republic of Zambia, Malawi, Zimbabwe, South Africa and part of the Great Lakes Regions.

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Customer Focus

It is the policy of the company to ensure that a customer must be given the best service required. We will endeavour to provide the expected services to customers all the time so that our business relationship could be strengthened. Timely information will be given to customers when it is needed. Consignment and wagon movements information is computerize, using the Advanced Cargo Information System.

For Importers and Exporters of cargo, a special Freight Clearing and Forwarding Unit of TAZARA offers such services, working hand in hand with Customs Officials. In order to meet customer requirements, TAZARA operates train services tailored to meet Customer Specifications. One of the popular services is System or Block Train. Customers with bulk traffic are encouraged to utilize this service.

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Freight Operations

TAZARA operates several train services meant to meet different customer requirements. The system / Block Train Services gives individual clients with bulk traffic on timetable with a view to suit their business requirements. TAZARA has adequate security systems to ensure the safety of cargo while in transit. All traffic conveyed by TAZARA is at all times escorted by armed personnel as well as strict accountability by all handling crews.

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Transit Time Rates

TAZARA ensures that to move traffic to and from the Sea Port of Dar es Salaam to New Kapiri Mposhi takes a maximum of 5 days only. The aim of the Authority is to further cut down the number of transit time from 5 to 3 days transit between the two points.

We offer competitive rates depending on the volumes of cargo a client has and open for negotiations leading to rebate and contract rates.

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Equipment

The General Purpose Wagons are suitable for bulk traffic and packaged products. These wagons are in the range of high and drop sided open to bottom offloading hoppers. They have the capacity to carry up to 50 metric tones.

Flat Wagons:
These wagons are ideal for containerized traffic including machinery, spare parts, motor vehicles and hardware.

Refrigerated Wagons:
These are basically ideal for perishable commodities like meat, fish, milk and vegetables. The total carrying capacity is approximately 25 metric tones. These wagons can be hired or leased out to customers. The perishables can be consigned as ordinary parcels between Dar es Salaam and New Kapiri Mposhi in Zambia.

Covered Wagons:
These wagons are ideal for products such as maize, sugar, beans, tea, coffee, cement, etc. The security of cargo is guaranteed. If a customer makes arrangements, wagons can be locked and keys retained by the customer until when the consignment reaches its intended destination.

Tank Wagons:
The Tank Wagons are suitable for carrying various types of petroleum products and other vegetable oils. A good number  fleets of tank wagons are leased from Malawi Railway to carry bulk liquids from the Port of Dar es Salaam to Malawi Cargo Centres in Mbeya.

 

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Cargo Terminus
TAZARA has a modern Dry Cargo Terminus, with complete facilities at New Kapiri Mposhi in Zambia. The objective of the terminus is to serve both Importers and Exporters from D.R. Congo, Zambia and Zimbabwe.

It has a Gantry Crane, capable of handling about 800 metric tones of cargo and its 24 hours operational.

Customers can load and off-load their cargo at New Kapili Mposhi quickly and efficiently with the installation of the facilities.  The other Centres with similar facilities are found in Dar es Salaam, Makambako, Mbeya and Kasama

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Joint Operation
TAZARA is working closely the the Tanzania Harbour Authority Port Officials as well as the Tanzania Revenue Authority to ensure the processing and handling of cargo documentation is streamlined and speeded up.  This joint operation also facilitates the fast movement of transit goods.  No storage or demurrages charges are incurred if Port and Freight Charges are paid promptly.

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Passenger Service Operations
We operate 5 frequencies of Passenger Trains from New Kapiri Mposhi to Dar es Salaam and vice/versa.  Two are through trains, starting off every Tuesday and Friday from New Kapiri Mposhi in Zambia and Dar es Salaam in Tanzania simultaneously.  Ordinary Trains run every Monday, Thursday and Fridays, each terminating at Mbeya in Tanzania from Dar es Salaam and Nakonde in Zambia except for the Friday Ordinary Train which goes up to Dar es salaam from New Kapiri Mposhi and vice versa.

TAZARA recommends its Express train services for international passengers.  Each train if provided with First Class Coaches, two dinning cars and five third class coaches.

The Express Trains takes 37 hours to reach Dar es Salaam from new Kapiri Mposhi in Zambia.  The First and Second Class coaches have sleeping facilities in compartments accommodating 4 and 6 passengers respectively.

Beddings are provided free of charge to first and second class compartment passengers.  Passengers can take a shower on board for upper classes.  There is also a Lounge car where customers in the upper class can watch films and enjoy cold drinks and liquor while relaxing.  It has also piped music in all compartments.

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TAZARA's Future
1995 marked the new era where the Authority repositioned itself into a market-oriented institution through commercialization of all business activities.  The new TAZARA is divided into two cost and profit centres and three business units.  The main objectives of the restructuring was to respond and suit the business environment that centres on customer relationship management.

In order to respond promptly to customer needs, the following addresses can be used for convenience:

The Managing Director   The Director of Marketing & Traffic
Address: TAZARA Head Office, P.O. Box 2834, Dar es Salaam, Tanzania Address: TAZARA Head Office, P.O. Box 2834, Dar es Salaam, Tanzania
Tel: +255 (0) 742 771421 / 22 2865187 Tel: +255 22 2865129
Fax: +255 (0) 742 771421 / 22 2865334 Fax: +255 22 2865129
E-Mail: acistz@afsat.com E-Mail: acistz@afsat.com
 
The Regional General Manager (Zambia)   The Regional General Manager (Tanzania)
Address: P.O. Box T 01, Mpika, Zambia Address: P.O. Box 40160, Dar es Salaam, Tanzania
Tel: +260 4 370684 Tel: +255 22 2864992
Fax: +260 4 370228 Fax: +255 22 2864992
E-Mail:   E-Mail:  

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"Tanzania Zambia Railways Authority"