Physical Address: Postal Address: Contact Numbers: Web Addresses:
Eagle House, Heroes Place, Cairo Road 
Lusaka
Zambia
P O Box 51249
Lusaka
Zambia
Tel: (092601) 237 747 Web Site:  
Fax: (092601) 237 724 E-Mail: kbs@zamnet.zm
Cell:      

Background  |  Management  |  Products & Services  |  Experience

Background
KBS Insurance Brokers Limited is a relatively small versatile, well managed and growing insurance service provider which was formed six years ago.  It is fully licensed by the pension and Insurance Authority in accordance with the Companies Act and Insurance Act to carry on the business of an Insurance Broker and has fully complied with all the Rules and Regulations of the Insurance Industry in Zambia.
Until June 1999, KBS was providing service predominantly to the Copperbelt region only.  But this has changed with the shifting of its head office to Lusaka and the appointment of Geoffrey Sakulanda as Chief Executive following the restructure of its shareholding.

KBS now has good geographical spread to be able to respond to requirements of the most discerning client within the shortest possible time.  The location of our head office at Lusaka where all Insurance Companies key decision makers are domiciled ensures this.  Our offices at Ndola and Kitwe are strategically located in the central financial and commercial districts to enhance communications and reaction times.   

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Management
The key management comprise Mr. Geoffrey Sakulanda, the Managing Director and Mr. Chanda Chibeka Regional Director.  
Geoffrey Sakulanda, 44, is a graduate of the University of Zambia with a bachelors degree in Business Administration.  He obtained a diploma in Insurance Management from the Zambia Insurance Business College, a diploma in Risk and Insurance from the college of Insurance in New York USA, certificate in General Management, UK and attended several courses in Management and Insurance both in Zambia and abroad.

Mr. Chanda Chibeka, 43, is a graduate of the University of Zambia and holds a bachelors degree in Accounting.  He is an Associate of the Chartered Insurance Institute, UK and also an Associate of the Chartered Institute of Marketing, UK.  

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Products & Services
KBS is a professional broker and risk advisory service provider specializing mainly in the following:

a)  Risk Management Advisory Services 

For as long as a commercial enterprise is in operation it faces a myriad of risks which threaten the very existence of the business.  Generally “risk” may be defined as uncertainty as to loss, or the chance of loss.

 As Risk Advisory Service Provider we will, after analysis of our client’s corporate systems, address ourselves for the clients benefit to the following functions:

-                   recognizing the client’s exposure to loss, and make them aware of the possibility of each type of loss

-                   estimating the following frequency and size of loss, i.e. to estimate the probability of loss from various sources

-                   helping the client decide the best and most economic method of handling the risk of loss, whether it be by assumption, avoidance, self insurance, reduction of hazards, transfer, commercial insurance or some combination of these methods.

                   Administering the programmes of risk management including the tasks of constant revaluation of the programmes, record keeping, etc 

The risk management function is a key tool in strategic management which most corporate entities will not have engaged the skills to perform.  KBS offers this service at no cost to its clients.

b) Insurance Placement 

At no cost to our client we put our experience and expertise to work in a process which involves  

-                   Obtaining premium and scope of cover indications from insurance companies who provide the type of cover required by a client 

-                   Evaluating the quotations received from the insurance companies to ascertain which insurer is offering the widest scope of cover at the lowest/best price (premium) 

-                   Recommending to our client which insurance company is more suitable on the basis, not only of the scope of cover and price, but the solvency of the company, their claim settlement policy and credit policy with regard to premium payment.  Where our client has no clear cut choice, we will offer alternatives highlighting he strengths and weakness of each of the insurers and why we consider a particular one most suitable. 

-                   Negotiation and binding/placement – when our client selects an insurer or agrees with our recommendation we the proceed to negotiate for a review at the rate and payment terms (where premium payable is substantial) to the level where our client is satisfied they have a fair deal.  We thereafter commit the insurer to cover by finalizing documentation. (invoices and policy documents) which are delivered to the client.

c)      Claim Settlement Service

Insurance clients are usually dissatisfied with insurers on account of the later delivery of compensation for a loss or damage incurred, the bureaucratic process, paperwork demanded by insurers etc.
An efficient broker, such as we are, with our extensive knowledge of the business will cushion this negative impact by mobilizing all required documents or information required by the insurer in one instance from the clients to insure that the claim settlement process does not get hitched to lack of information and documentation.
We are vividly conscious that this is the stage at which the clients decide whether they have a worthwhile insurance policy with a worthy insurance company, i.e. the litmus test of insurance protection by making the process as free of hassle and frustration as possible.  We do this by exerting unrelenting pressure on insurance companies to honour their contractual obligations timely.  We do not rest until a settlement proposal has been accepted by our client and insurer’s cheques is delivered and accepted.


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Experience

The combined experience of the two key managers and their support staff at the three officers yields a service delivery so far unmatched by an indigenous Zambian insurance broking company. 

Geoffrey Sakulanda has 17 years experience in insurance business gained through working across and upwards in the largest and oldest insurance company in Zambia.  Through this experience Geoffrey has gained unequalled knowledge of the insurance business both on the primary insurance levels as well as on the international reinsurance levels.  He has been engaged in intricate negotiations with all the large insurance customers in Zambia, and for the Zambian Insurance industry, with the worlds largest reinsurance companies, such as Munich re, Generalli, GIO etc which have had the most notable impact on the way insurance business is conducted not only in Zambia but the whole world. 

Geoffrey therefore has unequalled industry exposure to be able to obtain the best deal for a discerning customer in the field of insurance. 

Mr Chanda Chibeka lectured for many years at Zambia’s Insurance Business college mainly in Insurance and Accounts.  Chanda also served for about 5 years as Technical Consultant for GERMBAS, a self insurance Scheme in Botswana which incorporates the Local Government Ministry, Botswana Rail and Botswana Post Office, and gained extensive insurance and marketing experience.  This experience is now available to all who wish to utilize the services of KBS. 

KBS has over the past three years acquired a reputation of being an efficient broker and one that can be depended upon to deliver to its clients the best deal available from insurance companies. 

We have remained consistent in our pursuit to deliver peace of mind to our clients by persistently pressurizing insurance companies not only to offer the best terms at time of insuring but prompt settlement when our client suffers a loss. 

We have worked with a wide ranging array of satisfied customers on the Copperbelt.  Our client list in Lusaka keeps growing for the one reason persistently reliable, honest and speedy service; at no cost to customer.

 

 

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Background  |  Mission Statement  |  Products & Services  |  Experience

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